Introduction

Remote and Home Based Agent Solutions

Contact People is a leader in providing Remote and Home Based Agent solutions to the contact centre industry. We have established a wealth of experience and expertise and can assist you efficiently and effectively implement a successful remote or home agent workforce.

Our specialised services include, recruitment, staffing, technology and management, to successfully operate a remote or home based workforce.

Our services optimise the contact centre operations by providing a flexible and scalable solution to meet and address ongoing staffing, peak workloads, special projects, campaigns, and business continuity in the advent high absenteeism or a natural disaster.

We can assist you implement and manage your own home agent workforce or alternatively take advantage of our fully inclusive Home Agent Managed Service.

Our services include:

• Recruitment Services – Specialised Home Agent Recruitment Services
  
• Managed Services – Fully Inclusive Home Agent Managed Service
  
• Consulting Services – Home Agent Feasibility Study, HR and technology review

Home agents offer ongoing advantages such as reduced attrition rates, a geographically unlimited pool of agents to recruit from and lower operational costs.